Refund policy

Traveling with Care sells digital PDF guides delivered instantly by download. Because these are digital products, we are unable to offer refunds once a file has been downloaded, in line with standard practice for digital goods. If you experience a technical issue, such as a corrupted file, a missing download link, or an accidental duplicate purchase, please contact us and we will resolve it promptly, including a replacement file or a refund where appropriate. If a guide does not match its description in a significant way, contact us within 14 days of purchase and we will work with you to make it right. To request support, email [your contact email] with your order number and a description of the issue. We aim to respond within 2 business days.